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Frequently asked questions
What time is check-in?
Check-in is possible from 3:00 p.m.
What time is check-out?
Check-out is by 11:00 a.m.
Is it possible to store luggage before check-in or after check-out?
Yes, the hotel offers free luggage storage throughout the day.
Is breakfast included in the price of accommodation?
Yes, a rich buffet breakfast is included in the price.
What time is breakfast served?
Breakfast is normally served at the following times:
Monday - Friday: 7:00 a.m. - 10:00 a.m.
Saturday - Sunday: 8:00 a.m. - 11:00 a.m.
Is it possible to arrange a gluten-free or special breakfast?
Yes, gluten-free or other dietary options can be prepared upon prior request. For special requests, please contact the reception in advance at carlton@hhotels.cz.
How to get to the city center?
From the Lipanská (hotel tram station) you can use the tram number 5 or 9 it is 4stops to the Wenceslaw square station. Tram number 15 or 26 it is 4stops to the Republic square.
Does the hotel have its own restaurant?
The hotel does not operate its own restaurant, but there are a number of popular establishments in the vicinity. The reception will be happy to recommend the best ones.
Does the hotel have conference facilities?
Do you offer parking?
Yes, parking is available in the hotel garage for a fee.
Please reserve your parking space in advance at carlton@hhotels.cz.
Do you provide airport transfers?
Yes, the hotel offers transfers to/from the airport for a fee.
To book a transfer, please contact the reception at carlton@hhotels.cz.
How do I get to the hotel from the airport by public transport?
Take bus 119 to metro line A (Nádraží Veleslavín stop) to the Flora stop. Then take the tram to the Olšanské náměstí or Lipanská stop.
The reception will be happy to provide you with detailed instructions at carlton@hhotels.cz.
How do I get to the hotel from the Main Railway Station?
You can get to the hotel by tram to the Lipanská stop. From there, the hotel is just a few minutes' walk away.
How far is the hotel from the historic center?
You can get to the center in a few minutes by tram.
Wenceslas Square: approx. 4 stops.
Náměstí Republiky: approx. 4 stops.
Prague Castle: tram + short transfer.
Is the hotel easily accessible by public transport?
Yes, the hotel is located near the Lipanská and Olšanské náměstí tram stops.
Is Wi-Fi available in the hotel?
Yes, free Wi-Fi is available throughout the hotel.
What amenities are available in the rooms?
Standard amenities include:
- air conditioning
- LCD TV with satellite channels
- minibar, telephone, safe
- hypoallergenic mattresses
- coffee and tea making facilities
- bathroom with hairdryer
Are the rooms non-smoking?
Yes, all rooms and the entire hotel are non-smoking.
Does the hotel have a fitness center?
The hotel does not have a fitness center. No, the hotel does not offer fitness facilities.
Are rooms with a bathtub or shower available?
Amenities vary depending on the room type. You can indicate your preference when making your reservation.
Are pets allowed?
Yes, the hotel is pet-friendly. A fee is charged for pets according to the current price list.
Is it possible to reserve a cot or extra bed?
Yes, please inform us in advance when making your reservation, as capacity is limited.
Do you offer family rooms?
Yes, some rooms are suitable for families with children.
Is the reception open 24/7?
Yes, the reception is available to guests around the clock.
Can you help me organize trips or purchase tickets?
- tickets to the theater, museums, or attractions
- taxi reservations
- restaurant recommendations
- maps and tourist information
Is it possible to order flowers, a cake, or other gifts?
Do you have a business corner or printing services?
What payment methods do you accept?
- credit cards (Visa, MasterCard, etc.)
- cash
- prepayment according to the terms of the reservation
What are the cancellation terms?
It depends on the type of reservation. Most rates offer flexible and non-refundable options. Details can be found in the reservation confirmation.
Is a deposit or credit card guarantee required?
Yes, a valid credit card may be required to confirm your reservation.
Is the hotel wheelchair accessible?
No, the hotel is not wheelchair accessible.